Shipping policy

Last Updated: July 24, 2026

At Momo Squishy, we are committed to providing a smooth and reliable shopping experience. We work hard to ensure that every order is processed promptly and delivered safely.

Shipping Locations

We currently ship only within the United States.

This Shipping Policy applies to orders delivered to eligible addresses within the United States.

We do not currently offer international shipping.

Delivery Times

Order Cutoff Time

5:00 PM (EST), Monday–Friday

Orders placed after the daily cutoff time will begin processing on the next business day, which may add one additional business day to the estimated delivery time.

Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

Order Handling Time

1–2 business days, Monday–Friday

Once your order has been received, it will be prepared, packed, and processed for shipment.

Transit Time

4–7 business days, Monday–Friday

Transit time begins after your order has been processed and shipped.

Estimated Delivery Time

5–9 business days

Most orders are expected to arrive within 5–9 business days from the date the order is placed.

Please note that all delivery times are estimates and are not guaranteed. Delivery may occasionally be delayed due to weather conditions, carrier disruptions, high order volumes, public holidays, incorrect address information, or other circumstances outside our control.

Carrier Services

We work with reliable shipping carriers and delivery partners to deliver orders throughout the United States, including:

USPS
UPS
FedEx
Other regional or last-mile delivery partners

The carrier used for your order may vary depending on the product, destination, and available shipping service.

Shipping Costs

Free Shipping

We offer free standard shipping on all U.S. orders of $60 or more.

Orders with a subtotal of $60 USD or more automatically qualify for free standard shipping. No promotional code is required.

Standard Shipping

Orders with a subtotal of less than $60 USD will be charged a shipping fee.

The applicable shipping cost will be calculated and clearly displayed at checkout before payment is completed.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking information.

You can use this information to monitor the progress of your shipment through our Order Tracking page or the applicable carrier’s website.

Tracking information may take up to 48 hours to update after the shipping confirmation email is sent.

If you have not received tracking information within three business days after placing your order, please contact our customer support team.

Delivery Issues

If your order is delayed, damaged during transit, or appears to be lost, contact us at support@momosquishy.com with your order number.

Our customer support team will review the shipment status and, when necessary, investigate the issue with the carrier.

If the package is confirmed lost during transit, we will provide one of the following at no additional cost:

A replacement shipment
A full refund to the original payment method

Incorrect or Incomplete Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping address after placing an order.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

If a package is returned because the address provided was incorrect or incomplete, the customer may be responsible for the cost of reshipping the order.