Welcome to the Momo Squishy Frequently Asked Questions page.
We’re here to help ensure you have the best possible shopping experience. If you need further assistance, please contact our customer support team.
1. How long will it take to receive my order?
Our estimated delivery timelines are:
Handling Time: 1–2 business days
Transit Time: 4–7 business days
Estimated Delivery Time: 5–9 business days
Orders are processed Monday through Friday. Delivery times are estimates and may vary due to carrier delays, holidays, weather conditions, or other circumstances outside our control.
For more details, please review our Shipping Policy.
2. Do you offer free shipping?
Yes. We offer free standard shipping on all U.S. orders of $60 or more.
Orders under $60 will be charged a shipping fee, which will be calculated and displayed at checkout before payment is completed.
For more information, please visit our Shipping Policy.
3. Where is Momo Squishy located?
Momo Squishy is a United States-based online business offering a curated selection of squishy toys and sensory products.
Our business address is:
312 W 2nd St, Casper, WY 82601, United States
We currently ship exclusively within the United States.
4. What if I receive a defective, damaged, or incorrect product?
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the product and packaging
If the issue is confirmed, we will provide a replacement or refund at no additional cost to you.
For full details, please review our Refund Policy.
5. Can I cancel my order after it has been placed?
Yes. We offer a 24-hour cancellation window.
To request a cancellation, contact us at support@momosquishy.com within 24 hours of placing your order and include your order number.
After 24 hours, we cannot guarantee cancellation because your order may already be processing. Once the order has shipped, it cannot be canceled.
6. What is your return policy?
We accept eligible returns requested within 30 days of delivery.
To qualify for a return, the product must be unused, unopened, and returned in its original condition with all packaging, tags, accessories, and included materials.
All returns must be approved by our customer support team before the item is shipped back.
For full details, please review our Refund Policy.
7. When will I receive my refund after returning a product?
Once your returned item is received, it will be inspected to confirm that it meets our return requirements.
If the return is approved, the refund will be initiated to your original payment method within 7 business days.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
For more information, please review our Refund Policy.
8. Do you offer any warranties or guarantees?
We provide a 30-day return period for eligible purchases.
If your product arrives damaged, defective, or incorrect, please contact us promptly so we can review the issue and provide an appropriate resolution.
For complete terms and eligibility requirements, please review our Refund Policy.
9. How can I contact customer support?
You can contact our customer support team by email at:
You can also call us at:
Our customer service hours are Monday through Friday, 9:00 AM–5:00 PM EST.
We aim to respond within 1–2 business days.
10. Do you ship internationally?
No. At this time, we ship exclusively within the United States.
We do not currently offer international shipping.
11. Do you have a physical retail store?
No. Momo Squishy is an online-only store.
Our business address is used for business and contact purposes and is not a retail location open to the public.
12. Can I place a bulk order for my business or organization?
Yes. Bulk-order requests may be available depending on product availability and order quantity.
Please contact us at support@momosquishy.com with:
- The products you are interested in
- The requested quantity
- Your preferred delivery date
- Any additional requirements
Our customer support team will review your request and provide further details.
13. What is the process for exchanging a product?
To request an exchange, contact us at support@momosquishy.com with your order number and the product you would like to exchange.
Exchanges are subject to product availability and return eligibility.
For customer-preference exchanges, the customer may be responsible for return shipping costs and any price difference.
For complete instructions, please review our Refund Policy.
14. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
You can use the tracking number on our Order Tracking page or on the carrier’s website.
Tracking information may take up to 48 hours to update after shipment.
If you have not received tracking information within three business days of placing your order, please contact us.
Contact Information
Store Name: Momo Squishy
Store Address: 312 W 2nd St, Casper, WY 82601, United States
Store Email: support@momosquishy.com
Store Phone: +13073964583
Customer Service Hours:
Monday to Friday, 9:00 AM–5:00 PM (EST)
Response Time:
We aim to reply within 1–2 business days.